“EFFECTIVE AND IMPRESSIVE APPROACHES FOR GRIEVANCE HANDLING IN PHARMA SECTOR”

Tushar Singhal, Abhijeet Ojha, N.V. Satheesh Madhav

Abstract


Discipline and grievance issues occur when there are difficulties with the working relationship from either the employee’s or the employer’s perspective. Discipline and grievance procedures comply with the Code of Practice and several employment legislations ensuring that everyone in the organisation is treated fairly and equally. Grievances are likely to occur when the employee feels that the organisation has allowed, their rights as an employee to be breached, e.g. pay and working conditions, discrimination, etc. The way in which discipline and grievance cases are handled can have a significant impact on the psychological employment bond and the culture within the organisation. Accurate record keeping plays a key role in managing disciplinary proceedings. These records are considered vital and intended for the case to be taken to employment tribunal. In order to ensure improvements in working practices, it is important that actions should be taken to prevent a re-occurrence of the situation that led to the grievance. Even though the grievance may not have been upheld, at times but it should reach the ‘formal’ stage so there may be areas of working practice that should be reviewed, including why the problem was not handled effectively at an earlier stage.

 KEYWORDS

Grievance, Investigation, Complaint, Dispute, Arbitration, Grievance Procedure, Grievance Resolution

 


Full Text:

1-10


DOI: http://dx.doi.org/10.24018/10.24018/iijmps.2018.v1i1.22

DOI (1-10): http://dx.doi.org/10.24018/10.24018/iijmps.2018.v1i1.22

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